15levels Posted January 31, 2007 Report Share Posted January 31, 2007 Hello friends, Yesterday I got this letter from my hosting company www.Readyhosting.com . Apparently unless I find a solution I will have to remove the voting component for the genocide posters gallery or move the site to a different hosting (which i dont want since its starting over again to setup database and stuff and i dont like asking for favours from people, but cant do it myself). Please read on, tell me what can I do about this and if there is anyone who knows about this stuff can perhaps help me out? --------- Hello Ruben Malayan, There is something running in a PHP script in your site that is causing a memory leak. This script is severely impacting the performance of the server, causing the memory usage to go above 90% and the total cpu of the server to hit 75%. As I'm sure you can understand, 75% of the cpu being used to host a single site on a server that usually serves thousands is a very big issue. As such, we have suspended your account. After suspending your account, server levels have returned to normal so we are positive that some code in your site was responsible. You will need to fix the code or unfortunately, we will no longer be able to host your site. This is the second time that this site has been identified as a root cause of a server issue. Please contact us if you have any questions or concerns by calling 1-888-257-2052. Alex - Technical Specialist ----------- My response: The site has been running on Readyhosting for 3 years now. I was never contacted regarding this issue before, so I assume there must be something wrong with your current configurations. All and all there is a gallery of the website where people can vote for the favorite posters, I am not a programmer but what you are telling me is very far fetched. You cannot just suspend the service I have paid for, without offering me any other alternative. The website has been on many accounts hacked by turks and I have asked for many times to improve your security protocols. It is very much possible that they managed to plant a bug which affects your server performance and it is your duty to find a solution for it. I AGAIN POINT OUT, THE SITE HAS BEEN UP AND RUNNING FOR 3 YEARS AND READYHOSTING HAS NEVER COMPLAINED ABOUT THIS ISSUE. It is only logical to assume that something has changed in your configuration and you need to look it up. Meanwhile, please restore my website access, because this is service I have paid for. I am awaiting for your response, Regards, Ruben Malayan ------------ Readyhosting response: Hello Ruben, I am writing in regards to ticket #2358614. During the past 5 years you have been hosted with ReadyHosting, the new ReadyHosting has only hosted your account for 1 year. The legacy ReadyHosting team has supported you for the other 4 years. It will be 1 year on February 21, 2007. Unfortunately, we cannot determine if your account caused performance issues on that server as we do not have access to it and never have. During the 1 year you have been on the new platform, your account has been determined as the root cause for system wide issues that have affected other customers. The two options previously sent to you are still in place. We do require that you review(or have someone review) what could be causing the issue on our server. After the issue has been looked into and resolved, we would be more than happy to continue hosting your site. Unfortunately, if the issue with the site is not resolved we will have to discontinue your services with us. I apologize for any inconvenience this may cause. If you have any other questions, please either reply to this email or phone us 24/7 at 888-257-2052. Thank you, have a great day. Jamie Technical Specialist ------------------- My response: Sadly this is evading responsibility from your side. Unfortunately you make me pay for your incompetence. For now please restore the ftp access so I can remove the voting mechanism for the gallery until I find another solution. ----------------- Can anyone help? Quote Link to comment Share on other sites More sharing options...
vava Posted January 31, 2007 Report Share Posted January 31, 2007 A cursory review of readyhosting.com indicates that they were"bought out" about a year ago, and that the transition has been problematic. What are you using to run your site? PHP? Frontpage? What db are you using? Obviously with your account under suspension it's not available for testing - your web host (at a minimum) should be offering to move your site to a "development" environment, where you could at least run some tests to determine if there's a problem. Quote Link to comment Share on other sites More sharing options...
15levels Posted January 31, 2007 Author Report Share Posted January 31, 2007 A cursory review of readyhosting.com indicates that they were"bought out" about a year ago, and that the transition has been problematic. What are you using to run your site? PHP? Frontpage? What db are you using? Obviously with your account under suspension it's not available for testing - your web host (at a minimum) should be offering to move your site to a "development" environment, where you could at least run some tests to determine if there's a problem. Vava jan, database is MDB and the file for voting gallery is ASP. I upload files using FTP. Can you help with something more concrete? Quote Link to comment Share on other sites More sharing options...
vava Posted January 31, 2007 Report Share Posted January 31, 2007 Vava jan, database is MDB and the file for voting gallery is ASP. I upload files using FTP. Can you help with something more concrete? If you were running something in PHP/MySQL I could have perhaps offered you an alternate host on my server - at least temporarily while you sort things out. It would have been handy, at least for debugging, but my host doesn't run ASP. Quote Link to comment Share on other sites More sharing options...
15levels Posted January 31, 2007 Author Report Share Posted January 31, 2007 Vava if I give you the ftp access to the site and you download the ASP file and the MDB file, would you be able to find out what is causing such a problem with CPU usage? Quote Link to comment Share on other sites More sharing options...
vava Posted January 31, 2007 Report Share Posted January 31, 2007 Vava if I give you the ftp access to the site and you download the ASP file and the MDB file, would you be able to find out what is causing such a problem with CPU usage? Perhaps I could look, but I'm NOT a programmer, and I don' have much specific knowledge in ASP, so it would be a stroke of pure luck if I managed to put my finger on the problem. I'm hoping that one of the other members with actual programming skills will step forward and help you with this. It would probably be more efficient with someone other than me. My initial thought was that since you no longer have web access, I could help get a "test" version up & running to help someone else diagnose the problem. But I cannot run ASP and Access. Quote Link to comment Share on other sites More sharing options...
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